ITC Networks - telecommunication software, offshore development, outsourcing

	Sections: about us \| services \| main customers \| focus areas \| careers \| case studies Home >> Services >> Support and maintenance

SUPPORT AND MAINTENANCE

Many of our customers possess software products which are already fully developed and which have established a firm position on the market. These products require only regular support and maintenance as part of their ongoing life cycle. Our clients chose to defer these responsibilities to us, be it for products developed by themselves or for products developed at an earlier time by ourselves. The services we offer are mainly in the range of the telecommunications industry and include:

24 hours per day and 7 days per week software support

Layer 1, 2 and 3 of Customer Support

Pre-Sale and Post-Sale Market Support

Code debugging and bug fixing

Code analysis & optimization for performance improvement:

Legacy data support

By close communication between the developer and the support teams and by using our technical expertise and experience in very specialized, narrow fields of the industry, we have approached these projects successfully and are continuously extending our range of services in the area.